EdTech

Integrated AI Mentor

Context-aware help that reduced support requests by 40%

Support Requests
-40%
Cost Reduction
35-45%
Engagement
Enhanced

The Challenge

Students often lacked quick access to contextual help during their learning journey, leading to disengagement and slower progress.

The Solution

An AI mentor was embedded across different parts of the platform—lessons, tests, articles, and discussions. It understood context from the page and user progress, allowing it to explain topics, provide examples, and guide students through difficult materials in real time.

The Results

  • Enhanced engagement and learning efficiency
  • Reduced mentor support requests by 40%
  • Improved user satisfaction with the learning experience
  • Estimated cost reduction: around 35–45% in live support and mentoring workload

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